Return Policy

Return Policy

 

Returns

You have 7 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged by the customer
• Sale or discounted items
• Custom or personalized orders

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

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To start a return, please contact us at our store email with your order number and reason for return. We will provide you with further instructions.

Thank you for shopping with Konzo!